Update 8/29/09: Check out my new Post on how Ooma + iPhone = Amazing Voicemail
It’s been about 5 months since I started using Ooma. I must say that overall the service has been spectacular. While I still worry that they will be able to keep up their business model, I was reassured after talking to an Ooma tech who told me that a very large percentage of their customers opt-in for the paid monthly service.
Some important things to note:
Quality of Service, Bandwidth
Despite setting up Quality of Service in my router, I occasionaly notice that the Ooma service gets fuzzy if I am running any network intensive applications including my Network Security Camera. I noticed that if I am watching the network camera while away from home, and if someone is using the Ooma phone while at home, the service can get a bit shoddy. This is not a problem for only Ooma, but any VOIP phone service.
I still need to tinker with the QoS settings a little more to make sure that my router gives Ooma priority bandwidth. Even when downloading large files, Ooma does not seem to be affected, but with large upload activity from things like Bittorrent, and upstreaming of video, you may get different results.
System-Wide Service Reliability
Ooma experienced a system-wide service interruption on April 13th, 2009. This happened to be on a day that I was implementing an Ooma system in a retail environment, and it caused some major headaches. The main problem was that Ooma did not make any kind of e-mail blast, or noticable announcement on the web site, so I only assumed that there was a problem locally with our network or Ooma hub.
Since the outage, Ooma has implemented a number of corrective actions that will hopefully help not only alert us if an outage occurs, but prevent any future system-wide outages from occurring again. Especially nice is their new Ooma_Status Twitter account to keep you up to date on system issues.
Overall after 5 months:
Very happy I did not go with Vonage and waste ~$25+ per month. No noticable quality difference between Ooma and a regular landline phone. It really beats talking on a cell phone too in terms of clarity.
Neat little tip:
You can disable that weird Ooma chime that plays every time you pick up and place a call. Sign into the Ooma Lounge.
Click on Preferences > System.
Then in the drop down box, select “(Disabled)” for Ooma connection tone. After about 3 minutes, your phone should have a regular dial tone, and no longer have the weird Ooma tune.
Update 8/29/09: Check out my new Post on how Ooma + iPhone = Amazing Voicemail















Matt is a serial entrepreneur who is obsessed with technology.